Your privacy matters to us. This Privacy Policy explains exactly what personal data bet365ph collects, why we collect it, how we use it, and the rights you hold as a player under Philippine law.
Six core principles that guide how bet365ph handles your personal data
bet365ph only collects personal data that is strictly necessary for the purposes described in this policy. We do not collect data for the sake of it — every data point we hold serves a defined, legitimate purpose.
All personal data held by bet365ph is stored on encrypted, access-controlled servers. We apply industry-standard security protocols including TLS encryption for data in transit and AES-256 encryption for data at rest.
We are transparent about what we do with your data. This policy clearly sets out every category of data we collect, the legal basis for processing it, and who we may share it with — no hidden clauses.
bet365ph processes personal data in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations issued by the National Privacy Commission (NPC) of the Philippines.
As a bet365ph player, you hold specific data subject rights under Philippine law — including the right to access, correct, and erase your personal data. We make it straightforward to exercise those rights.
bet365ph does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is only shared with carefully vetted service providers and regulatory bodies as required by law.
Summary: This Privacy Policy describes how bet365ph ("we," "us," or "the Platform") collects, uses, stores, and protects the personal data of players and visitors. By using the bet365ph platform, you consent to the practices described in this policy. Please read it carefully.
bet365ph is committed to protecting the privacy and personal data of every player and visitor who interacts with our platform. This Privacy Policy has been prepared in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
This policy applies to all personal data collected through the bet365ph website, mobile application, customer support channels, and any other service operated under the bet365ph brand. It covers data collected from registered players, prospective players who browse the platform without registering, and any individual who contacts bet365ph through our support channels.
By accessing or using the bet365ph platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, please discontinue your use of the platform immediately.
For the purposes of the Data Privacy Act of 2012, bet365ph acts as the personal information controller in respect of all personal data collected through the platform. This means bet365ph determines the purposes for which, and the manner in which, your personal data is processed.
bet365ph has designated a Data Protection Officer (DPO) who is responsible for overseeing compliance with applicable data protection laws and this Privacy Policy. If you have any questions or concerns regarding the processing of your personal data, you may contact our DPO using the details provided in Section 14 of this policy.
bet365ph collects the following categories of personal data, depending on how you interact with the platform:
bet365ph does not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming assessments or as mandated by applicable law.
bet365ph collects personal data through the following means:
bet365ph processes your personal data on the following legal bases under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract |
| Identity verification (KYC) | Legal obligation; legitimate interest |
| Processing deposits and withdrawals | Performance of a contract |
| Anti-money laundering compliance | Legal obligation (AMLA, RA 9160) |
| Responsible gaming monitoring | Legal obligation; legitimate interest |
| Fraud prevention and security | Legitimate interest |
| Customer support communications | Performance of a contract; legitimate interest |
| Platform analytics and improvement | Legitimate interest |
| Marketing communications | Consent (where obtained) |
bet365ph uses the personal data we collect for the following purposes:
To create and manage your bet365ph player account; to verify your identity and age in compliance with PAGCOR regulations and the 21+ age requirement; to process your deposits and withdrawals through your chosen payment method; and to provide you with access to all games and services available on the platform.
To comply with our obligations under Philippine law, including anti-money laundering requirements under the Anti-Money Laundering Act (Republic Act No. 9160, as amended), PAGCOR licensing conditions, and the Data Privacy Act of 2012. This includes filing mandatory reports with the Anti-Money Laundering Council (AMLC) where required.
To monitor gaming behaviour and identify players who may be at risk of problem gambling; to administer responsible gaming tools including deposit limits, loss limits, cooling-off periods, and self-exclusion; and to comply with player protection obligations under applicable gaming regulations.
To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct; to protect the integrity of the bet365ph platform and the interests of all players; and to share relevant information with law enforcement or regulatory authorities where legally required.
To respond to your enquiries, complaints, and support requests; to maintain records of communications for quality assurance and dispute resolution purposes; and to improve the quality of our customer support services.
Where you have provided your consent, to send you information about bet365ph promotions, bonuses, new games, and platform updates via email or SMS. You may withdraw your consent to marketing communications at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.
To analyse aggregated, anonymised usage data to understand how players interact with the bet365ph platform; to identify technical issues and improve platform performance; and to develop new features and services that better serve our players across the Philippines, including in Manila, Cebu, Davao, Quezon City, and Makati.
bet365ph does not sell, rent, or trade your personal data to third parties. We may share your personal data only in the following circumstances:
We engage carefully vetted third-party service providers to assist in delivering the bet365ph platform and its services. These include KYC and identity verification providers, payment processors (including GCash and PayMaya), IT infrastructure and cloud hosting providers, customer support platform providers, and fraud detection and anti-money laundering screening services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
bet365ph may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Philippine National Police (PNP), the National Bureau of Investigation (NBI), or other competent authorities where required by law, court order, or regulatory direction.
In the event of a merger, acquisition, restructuring, or sale of all or part of bet365ph's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.
bet365ph will never share your personal data with third parties for their own marketing purposes without your explicit prior consent.
bet365ph retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and KYC data | 5 years from account closure |
| Financial transaction records | 5 years from transaction date (AMLA requirement) |
| Gaming history and session logs | 3 years from account closure |
| Customer support communications | 3 years from last interaction |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Technical and log data | 12 months from collection |
| Self-exclusion records | Indefinitely, or as required by regulation |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
bet365ph implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While bet365ph takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying bet365ph immediately if you suspect any unauthorised access to your account.
bet365ph uses cookies and similar tracking technologies to enhance your experience on the platform, to ensure the platform functions correctly, and to gather analytical data about platform usage. The following types of cookies are used:
These cookies are essential for the bet365ph platform to function and cannot be disabled. They include session cookies that maintain your login state, security cookies that protect against cross-site request forgery, and cookies that remember your language and display preferences.
These cookies allow bet365ph to understand how players use the platform by collecting aggregated, anonymised data about page visits, session durations, and navigation paths. This data is used solely to improve platform performance and user experience.
These cookies remember your preferences and settings — such as your preferred game lobby view or notification settings — to provide a more personalised experience on return visits.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bet365ph platform. Strictly necessary cookies cannot be disabled without impacting your ability to use the platform.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by bet365ph:
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified data subject requests within 15 business days of receipt. We may need to verify your identity before processing your request.
Some rights may be subject to limitations where bet365ph is required to retain or process your data to comply with legal obligations, such as anti-money laundering record-keeping requirements under Philippine law.
The bet365ph platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing online gaming in the Philippines. bet365ph does not knowingly collect personal data from individuals under the age of 21.
If bet365ph becomes aware that personal data has been collected from a person under the age of 21, we will immediately suspend the relevant account, delete the personal data in question, and take appropriate steps to prevent recurrence. If you believe that a minor has registered on the bet365ph platform, please contact us immediately using the details in Section 14.
21+ Only: If you are under 21 years of age, you are not permitted to use the bet365ph platform. Please close this page immediately.
bet365ph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is indicated at the top of this page.
Where changes to this policy are material — meaning they significantly affect your rights or the way we process your personal data — bet365ph will provide advance notice to registered players via email or a prominent notice on the platform prior to the changes taking effect. For minor or administrative changes, the updated policy will be posted on this page without separate notification.
Your continued use of the bet365ph platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how bet365ph protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bet365ph, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.
Data Protection Officer — bet365ph
Email:
[email protected]
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern. For general support enquiries unrelated to data privacy, please contact our customer support team at [email protected].
For responsible gaming support or self-exclusion requests, please visit our Responsible Gaming page for dedicated guidance and tools.
Your data is safe with us. Now that you know exactly how bet365ph protects your privacy, join our growing community of Filipino players and enjoy a secure, fair, and exciting gaming experience.
21+ only. Please play responsibly. bet365ph is committed to protecting your personal data under Philippine law.